Last Updated: April 20, 2022
On April 8th, the BC government announced new restrictions. Under these new measures, we are able to fully present our 2022 shows without any further restrictions. We still encourage all our audiences to wear mask and keep your distance to ensure the safety of everyone. If future restrictions require us to cancel the performance entirely or reduce our seat numbers, we will refund all ticket purchases.
It is therefore allowed under the new measures, which state “There are no restrictions on Organized gatherings and events”. Read all measures on the BC Government website.
To ensure the safety of our performers and audiences, we please ask that audience members follow the restrictions and safety protocols outlined below. Please help keep our audience, staff, and volunteers safe by thoroughly understanding these protocols prior to attending the show.
Vaccination Verification
As mandated by BC provincial health authorities, proof of vaccination is no longer required for entry into all theatres in British Columbia, including ours, as of April 8th, 2022. Our guests will no longer need to present their BC Vaccine Card. However, all Circus3 and Vancouver Civic Theatres artists, staff, and volunteers will be fully vaccinated.
Mask Policy
Per provincial health regulations, all attendees aged 5+ are no longer required to wear a face-covering over their nose and mouth when entering and leaving, and while seated. However, Circus3 strongly encourages everyone to use face-covering when going in and out of the theatre and in common areas. No food or beverages are allowed in our mezzanine and balcony sections.
Contactless
Our ticketing is now contactless with reserved/assigned seating. Out of respect for other guests, we require all guests to sit in their assigned seats. Tickets can be printed at home or presented on your phone. If you experience any difficulties, please visit our box office window outside before entry. Contactless payment (credit and debit) for in-person ticket purchases is strongly encouraged; cash is accepted with exact change only. The concession accepts card payments only.
No Intermission
For the safety of our guests, all our performances until September 2022 will be presented without an intermission. We realize intermissions are a fun opportunity for our guests to grab a drink and chat about what they have experienced on stage, however, we feel that congregating in our theatre aisles and lobbies is not the safest choice at present. Your safety is our priority.
Distancing When You Leave
After the final bow and standing ovation (hopefully), we ask our guests to remain seated until directed otherwise. Our ushers will invite you to exit row by row to allow for social distancing. We thank you for your patience with this safety measure.
Back to Full Capacity
All performances presented by Circus3 at the Queen Elizabeth Theatre and Vancouver Playhouse will now operate at a full capacity. Our theatres are huge, the largest in Canada. Our best seating, closest to the stage, within what we call the orchestra level, will be assigned as normal. You may be seated next to other guests, and can briefly remove your mask when consuming food and beverages. However, we realize that some of our guests have elevated health and safety concerns, and proudly offer social distancing within our physically separate mezzanine section. Additionally, food and beverages are not allowed in this section.
Ticket Exchange Policy
We’ve updated our ticket refund and exchange policy due to the ongoing pandemic. Previously, as with most event ticket sellers, all ticket purchases were non-refundable. At our discretion, we will now consider requests for ticket exchanges to future performances presented by Circus3 if you can’t attend for reasons directly related to Covid-19, such as being required to self-isolate. We want to keep everyone safe. When you purchase a ticket to any show, you are holding a seat that becomes unavailable to others. Therefore, generally, these tickets are non-refundable. However, if a performance is cancelled, by us, all tickets will be refunded, or, at your discretion, we may offer to transfer your ticket if the event is rescheduled. For more information about the ticket sales act refer to Consumer Protection BC.